“osTicket 1.9.5.1 this release fixes bugs and addresses potential security vulnerability reported in earlier versions, and also introduces a variety of enhancements.”
osTicket 1.9.5.1 is a widely-used open source support ticket system.
It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.
Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use.
The best part is, it’s completely free.
Changes Details
This release was mostly to replace the Prototype JavaScript framework with jQuery, which means that just about every line of JavaScript was rewritten.
Some other small enhancements and bug fixes where addressed:
Improvements
- Fix file.php to serve files added to system before osTicket v1.9.1 (e02ab9a)
- Fix file.php to serve files if client panel or system is offline (6bb7843)
- Fix popover download of inline images (8d3a130)
- Avoid de-duplicating zero-length files (98caa70)
- Send new message alert to team members if not assigned to an agent (b7e75b1)
- Fix import of users to organization not setting the organization (1220238)
- Fix redactor toolbar showing over the date picker (#1450, thanks @Chefkeks)
Performance and Security
- Fix XSS vulnerability in client language selection (b38b3ca)
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