“osTicket 1.8.1.1 bugs fixed reported from the previous release New enhancements and improvements and security related fix.”
osTicket is a widely-used open source support ticket system.
It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.
Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.
osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.
Changes Details
Enhancements
- Add signature to activity notice for staff replies (#605)
- Show company name in the copyright footer (#586)
- Departments can have a department if there are no members (#618)
- Signature is displayed below the staff response box (#609)
Bugs
- Fix footnotes generated in html2text for same link text but different URLs (5e2f58d)
- Fix processing of emails for existing users (#588)
- Avoid adding an aliased system email address as a collaborator (#604, #627)
- Show current staff / user names where possible (#608)
- Fix display of forgot my password link (#611)
- Export the value of custom fields (not the ID number) (#610)
- Fix saving the backend with file metadata (#595)
- Use the database as a failsafe attachment backend (#594)
- Avoid a crash when sending some mails (#589)
- Preserve image float css attribute in ticket thread (#612)
- Fix appending canned responses if HTML ticket thread is disabled (#621)
- Fix migrating attachments when upgrading from osTicket 1.6 (#614)
- Fix SQL error for some variable names on custom fields (#620)
- Fix stripping of leading zeros from phone numbers (#622)
- Strip <?xml … > processing instructions from html email (#628)
- Fix crash during PDF generation for some PHP installations (#631)
- Disable error_reporting for releases (#630)
- Add git version to the deployment script (#630)
- Email templates ship with the ticket number in the subject line (#644)
- FAQ last-modified time can be something other than midnight (#647)
- Fix creeping widget sizes in create-user dialog (#648)
- If Auto-claim tickets is disabled, reopen tickets unassigned (#651)
- Usernames can have Unicode characters (#650)
- If inline images are stripped from the email, they are not considered attachments (#649, bcbebd0, 35a23be)
- Fix incorrect Content-Id headers generated for inline images (23ce0a0, e37ec74)
- New SLA’s default to have alerts enabled (#654)
- Fix creating ticket by staff without required contact-information fields (#656)
- Fix crash for some custom field configurations (#659)
- Fix crash viewing ticket in the client portal if no departments are public (#658)
- New installs have the Staff group enabled (c7130c5)
- Always show the ticket thread when following an email link (17725ca)
- Allow manual update of SLA to a transient SLA (#663)
Performance and Security
- Staff can only see closed tickets if they have access via group or primary department (#623, #655)
- Fix incorrect honoring of ban list and over limit settings (#660)
- Keep existing session after login (c4bfb69)
- Fix password reset system (dfaca0d, #664)
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