Categories
Security & Updates

osTicket 1.8.1 Update Released

osTicket logo - Miami Hoster domains , hosting and websites

“osTicket 1.8.1 bugs fixed reported from the previous release New enhancements and improvements and security related fix.”

osTicket 1.8.1 logo - Miami Hoster domains , hosting and websites

osTicket is a widely-used open source support ticket system.

It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.

Changes Details

Enhancements

  • Ticket filters support matching on email To and Cc fields
  • Microsoft® TNEF emails are supported
  • Popup summary and collaborator list on ticket queue page

Bugs

  • New ticket by staff adds recipient and staff context to email templates
  • Forbid password reset for non-local users
  • Allow an administrator to lift the force password change flag
  • Locks are released on logout
  • Text email footnotes are written as [title]#
  • Fix E_STRICT annoyance from class.config.php
  • Fix dashboard report timeframe for non-US date formats
  • Fix dashboard report ending “period”
  • Fixup Message-Id and Delivered-To for encapsulated messages
  • Fix several issues with display and download of attachments
  • Fix sending a reply email if requested not to
  • Much better compatibility implementation of the mbstring module
  • Consider the delivered-to header in finding the system email
  • Only consider collaborators if the receiving system email is identified
  • Do not consider delivered-to addresses as collaborators
  • Ticket variables are available in templates regardless of case
  • Allow advanced search on any priority regression
  • Assume iso-8859-1 MIME body encoding if not specified
  • Fix email address list parsing on bad MIME headers
  • Automatically detect file MIME type if not specified
  • Fix login issue when upgrading from osTicket 1.6
  • Add new features to the storage API to implement Amazon S3
  • Fix attachment corruption on some documents like PDFs (#576)

Performance and Security

  • Reuse SMTP connections where possible
  • Enforce max file size for attachments sent via API
  • Support auditing login attempts
  • Avoid auth strikeouts when not attempting a login

[otw_is sidebar=otw-sidebar-8]

More Information

  • Start osTicket 1.8.1
    Run osTicket 1.8.1  from your domain and hosting service. Register a Domain Name if you don’t have one and choose one of our Hosting Plans to install osTicket 1.8.1
  • Hosted osTicket 1.8.1
  • Contact us if you don’t need a domain or hosting service, but want the osTicket 1.8.1
 [otw_is sidebar=otw-sidebar-7]