osTicket Update 1.7.3 released

osTicket 1.7.3 release includes a security fixes; we urge you to upgrade immediately. 

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve. osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use.

The best part is, it’s completely free.

Enhancements

• Ticket thread items are now available for email templates
• Support MySQL servers on a non-standard port number, which is also not set in the php.ini file

Bug Fixes

• Fix email handling where the character set advertised is us-ascii but iso-8859-1 was intended
• Ticket source is now editable
• Email parsing would crash if Reply-To header was not found
• CSRF token creation would fail on some Windows installations
• Tickets without an SLA set would never go overdue
• FAQ search now hits category names
• FAQ search hits are sorted by article title now
• Email replies with nothing before the quoted response marker should remain as is
• CAPTCHA responses are now considered case-insensitive
• References email header how includes the parent email Message-Id
• Email attachment parsing would crash if the Content-Disposition header had no parameters
• Date format on the jQuery-UI datepicker is admin configurable now

Performance

• Scanning deleting orphaned files is much faster

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