osTicket Update 1.7.2 released

OosTicket 1.7.2 new features and fixes. 

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface.

Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

osTicket is an attractive alternative to higher-cost and complex customer support systems; simple, lightweight, reliable, open source, and easy to setup and use. The best part is, it’s completely free.

Changes Details

Enhancements

• The ticket number is no longer required in the subject line and staff can reply to emails and create an internal note (released in v1.7.1.2)
• Show customized site logo on PDF output
• Support deployment for initial install with cli deploy script
• Require complete regression test pass before packaging new release
• Die with HTTP/500 for misconfiguration or database connect failure

Bug fixes

• Detect and import inline attachments without a Content-Disposition header
• Show correct template description again
• Import attachments from emails continuing a ticket thread (regression introduced in v1.7.1.2)
• Support UTF-8 encoded filenames for fetched emails
• Disable Kerberos and NTLM authentication in mail fetching
• Forbid empty reply-separator setting
• Only email administrators for log messages that would be written to the database
• Emails fetched and rejected by a ticket filter that are not deleted or moved to a folder will not be re-fetched and re-rejected
• Workaround for some mail clients’ inability to properly decode quoted-printable encoded emails
• Inline text bodies are incorrectly detected as attachments without a filename
• Properly decode and display some international chars in PDF printing

Security

• Require email address match if ticket number is matched in subject line and neither references or in-reply-to headers match an existing ticket thread item (regression introduced in v1.7.1.2)

Performance

• Address database performance issue scanning for orphaned file_chunk records

More Information

• Try Online Demo:
  osTicket (Softaculous external link)
  osTicket Changelog (Official website, external link)

• Start osTicket
  In order to use osTicket you need a domain name (ex. yoursite.com) and web hosting service.
  If you don’t have a domain name Register a Domain Name.
  To install osTicket choose one of our hosting plans. (all our packages includes Softaculous).

• Hosted osTicket
  Contact us if you don’t need a domain or hosting service, and want to use osTicket anyway.

[otw_is sidebar=otw-sidebar-8]