Vision Helpdesk Update 3.8.0 released

Vision Helpdesk 3.8.0 this version includes new features and bug fixes from V3.7.4 and previous versions. 

Vision Helpdesk is a Web-Based True Satellite Helpdesk Software that allows you to manage support for Multiple Companies at one place. With single front-end and each company having its own client portal makes it true satellite helpdesk. You will need a Valid License key to install and run Vision Helpdesk.

Features

• Merge Clients
• Client can be Merged as contact
• Italian language added
• HTML editor changed
• While adding staff can “Send login details to staff by email”.
• You can adjust Due time for Ticket without creating SLA
• Ticket type and Resolution time columns added in ticket list view.
• In alert email last ticket post can receive using keyword {ticket_reply}

Bug Fixes

• Open new ticket >> Quick Insert >> add self help >> space added above content
• Client portal >> Self help >> select an article >> add comment , at Manage portal >> selfhelp >> comment >> full name and comment received but email id not received.
• Blabs >> click on add >> Select staff >> click on “add to blab” button ,selected staff added. >> again click on add staff >> previously added staff should display selected.
• Workflow >> Event : New ticket , Create draft >> send draft >> workflow not working.
• Manage portal >> open new ticket >> click on ” save as draft “, open draft ticket here autoresponder option missing.
• Create draft and send , Home >> recent activities >> here activity showing ticket replied instead of new ticket.
• Create draft , Home >> recent activities >> here activity showing new ticket created.
• Filter : no need of display order
• When we enter sub client email id in home search option then it view with whole details. (Add contact option not required for sub client.)
• Report >> work report >> action : Remove spam >> showing Spam marked
• Report >> work report >> action : move to inbox >> showing Ticket moved to trash
• Report >> work report >> action : Create Draft >> showing New Ticket Created
• Report >> work report >> action : Send Draft >> showing Ticket replied.
• Client module >> edit profile >> client email >> email already exist validation missing.
• Settings >> send email >> bottom option : change page >> drop down not working.
• Work report >> SLA report for resolution time
• Settings >> Add staff >> department access : required field.
• Staff >> edit staff >> email already exist validation missing.
• Client profile >>try to update twitter id , facebook id >> not working
• API >> forwarded ticket is working as staff replied, it should not be.
• API >> disabled department should disable from dept list
• API >> disabled domain should disable from domain list
• API >> disabled staff should disable from staff list
• API >> staff group >>client edit >> no >> should display access denied (spam,ban, approve)
• Staff group settings >> API access : no >> should display access denied
• Client search api >> deleted domain’s client also listing, it should not be
• Client search api >> disabled domain’s client also listing, it should not be
• API >>Settings >> staff group>>client ban : set as no >> should display access denied
• Advanced search >> click on filter : its open in new tab >> close 1st search
• Tab >>on filters tab : click on top right  corner “search” option >> tickets tab open instead of advanced search.
• In audit log, operator showing “client(client name)” for the actions those happened through workflow (only for the event new ticket and client reply from client portal). should display System
• Url is not change according to option, showing home page url for these options
• Staff setting,Tags ,Advanced search ,Ticket queue, Search
• Search >> save as filter >> Expected result : updated filter form should display or search result should display.
• Billing module >> summary >> Unpaid count >> Tab name : Unpaid , Frame name : Invoices
• Billing module >>summary >> Overdue count >> Tab name : Overdue , Frame name : Invoices
• Billing module >> summary >> New count >> Tab name : New , Frame name : Invoices
• Billing module >> summary >> Today due count >> Tab name : Todays due , Frame name : Invoices
• Billing module >> summary >> Today paid count >> Tab name : Today paid, Frame name : Invoices
• Client module >> after deleting the main client, sub client deleted but their settings not delete.
• Blab >>staff list >> self name should be list with view blab button.
• Manage portal>> open new ticket / reply ticket >> select self help (select an article which is having attachment ) >>here , text added as a message but attachment not added.
• Workflow calender time should work according to Timezone setting.
• Settings >> staff group >> staff reply >> set as no >> staff reply to alert email working
• Workflow not working for auto generated invoice.
• Settings >> Schedule >> +Add schedule >> not working.
• Ticket details API >> last _replier_id showing 0 for all tickets.
• Settings >> schedule >> custom time >> +Add >> Courser Pointer should be “Link select” instead of “Text select”
• Settings >> products >> product list >> Curser Pointer should be “Link select” instead of “Text select”
• Settings >> labels >> delete >> form name should be “Delete labels” instead of ”Delete tags”.
• Report >> Client report >> “All” option added.
• Twitter: create ticket >> staff reply to ticket alert >> reply should append as comment on twitter page.
• Schedule : custom time >> not working according to timezone.
• Open new ticket >> To >> client list >> showing some blank entries. (twitter , face book clients)

More Information

• Try Online Demo:
  Vision HelpDesk (Softaculous external link)
  Vision HelpDesk Changelog (Official website, external link)

• Start Vision HelpDesk
  In order to use Vision  HelpDesk you need a domain name (ex. yoursite.com) and web hosting service.
  If you don’t have a domain name Register a Domain Name.
  To install Vision  HelpDesk choose one of our hosting plans. (all our packages includes Softaculous).

• Hosted Vision HelpDesk
  Contact us if you don’t need a domain or hosting service, and want to use Vision HelpDesk anyway.

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